Trouble downloading your gallery?

On iPhone or iPad

  • Open your gallery I have emailed you
  • Tap the three dots (⋮) in the top right corner.
  • Tap Download Photos.
  • Enter your email address.
  • Open the email you receive and tap the download link.
  • Your photos will save to the Files app in the Downloads folder.
  • From here, save the images to your camera roll.


On Android

  • Open your gallery I have emailed you
  • Tap the three dots (⋮) in the top right corner.
  • Tap Download Photos.
  • Enter your email address.
  • Open the email you receive and tap the download link.
  • Your photos will save to the Downloads folder in your Files or My Files app.
  • From here, save the images to your camera roll.


Still Having Trouble?

If your download isn't working:

  • Check your spam or junk folder for the download email.
  • Make sure you have a stable internet connection.
  • Try using a different web browser or device.
  • Ensure you have enough storage space on your device.
  • If you're still having trouble, please don't hesitate to contact me! I'd be happy to help you access your photos.